Frequently Asked Questions
Find answers to the most common questions about Koecall.ai.
General
Koecall.ai is an AI platform that makes automated voice calls to provide companionship, manage appointments and daily reminders, keeping the family always informed.
When you sign up, you get 60 free minutes of AI calls, with no credit card. You can test all features and decide whether to subscribe.
The assistant supports Italian, English (US/UK), German, French, and Spanish. The language is detected automatically or can be set by the caregiver.
Features
Yes. It's the same AI assistant you talk to on the phone: write on WhatsApp in natural language and it replies in chat, with the same personality and the same conversation memory. You can create appointments, ask for the day's schedule, ask questions and even send photos of medical reports or prescriptions — the assistant reads them and creates the reminder.
They are calls the assistant makes on its own to check how the assisted person is doing. They are included in the Full plan (up to 3 per week) and Premium plan (up to 1 per day), last up to 7 minutes and use the plan minutes. After each call the caregiver receives a text with the summary; if the call goes unanswered, they are notified immediately.
The assistant recognises the typical signs of phone and online scams (fake bank agents, requests for codes or urgent transfers), advises the person not to share any data and alerts the caregiver. It is an extra layer of support: it does not replace caution or checking directly with your bank.
Yes. You can choose its name and conversation style, set preferred topics and topics to avoid, add medication, daily routine and emergency contacts. You can also upload documents or add websites to the knowledge base: the assistant consults them to answer accurately.
Yes. In the profile you can choose the preferred channel for reminders and notifications. If WhatsApp is not available at that moment, the reminder is automatically sent by SMS, so it is never lost.
Technical
No. Koecall.ai works through regular phone calls. There is nothing to install — you simply receive a call on your regular phone number.
Yes. All data is stored in Europe (Azure), encrypted, and processed in compliance with GDPR. Transcripts are accessible only to the authorized caregiver.
Billing
Yes. You can upgrade to a higher plan at any time. The change is immediate and the remaining credit is calculated proportionally.
Payment is processed through Stripe, the leading secure payment platform. We accept credit/debit cards, SEPA, and other local payment methods.
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